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Grading Support

Overview:

This job is a combination of support services for customers, engineering staff, and sales staff of our GradeScan systems with Perceptive Sight AI technologically.

Job Responsibilities Include (not limited to):

  • Phone and onsite customer support
  • Software engineer support
  • Regression testing of new software
  • Customer training
  • System startup
  • Troubleshooting system issues
  • Upgrading and installation of software to systems remotely
  • R&D testing for software engineers
  • Travel both domestically and internationally up to 33% of the time
  • Work with the entire Lucidyne team and interact successfully with all staff to ensure the best results possible for the customer

Basic Requirements:

  • Excellent people skills with a can-do attitude
  • Ability to travel domestically and internationally up to 33%
  • MS Windows
  • Access to high-speed internet
  • Excellent troubleshooting skills
  • Self-motivated
  • Ability to multitask

Preferred Additional Skills:

  • Experience in customer service
  • Experience in sawmill or planer mill environment
  • Knowledge of lumber grading
  • Knowledge of Lumber mill optimization
  • Ability to install computer programs and navigate windows environment

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