Overview:
We are seeking an IT Help Desk Technician to join our growing IT team. This person will provide a sound and secure information technology environment that supports our business and technical requirements. The IT Help Desk Technician will be responsible for managing tier 1 service tickets and assisting with endpoint devices, network, servers, and VOIP phone system. This position will also assist with imaging, installing, and configuring customer systems including servers and networking equipment. A successful candidate will have an understanding of Microsoft Windows environments, Server/PC hardware, Active Directory, remote access, networking, and information security.
Responsibilities (not limited to):
- Maintaining the various computer systems owned or operated by the company
- Providing end-user support, resolving technical issues, and providing technical assistance for Windows/Linux operating systems and applications
- Providing new employees with required hardware and appropriate access to the company’s computer systems
- Researching, designing, implementing, configuring, monitoring, troubleshooting, and evaluating existing and new operating systems and applications.
- Ensure that architecture principles and technology standards are consistently applied and updated as appropriate.
- Conferring with other system administrators as needed
- Testing, validating, and installing operating system and application security/performance patches
- Ensuring end users have proper computer resources including enough memory and the set up needed to be able to work efficiently
- Manage the day-to-day operations of the Network and Server environment
- Office 365 management and administration
- Ability to work as part of a team and communicate effectively
Requirements:
- 2-year degree in a Business or Computer Science field or Equivalent work experience
- 1 year experience Active Directory
- 1 year experience Office 365
- Logical thinker, ability to logically problem solve, proactive in resolving problems and troubleshooting
- Excellent analytical abilities, project, and time management skills, with ability to work on multiple projects simultaneously
- Excellent verbal and written communication skills
- Ability to work as part of a team and communicate effectively
- Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community